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Cancellation policy

Cancellation policy

Right of withdrawal

You have the right to withdraw from the delivery contract concluded with SenioAngel without giving any reason. The withdrawal period is fourteen (14) days from the day on which you or a third party designated by you took possession of the care box or the last partial delivery of the first delivery.

To exercise your right of withdrawal, you must send us

Gülsen Uysal
SenioAngel
Kleppingstrasse 2
55128 Mainz
Phone 0155-60873282
email contactsenioangel.com
www.senioangelbox.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you - in no case will you be charged any fees for this repayment.

You must return or hand over the goods to SenioAngel, Am Schleifweg 16, 55128 Mainz immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of revocation

The right of withdrawal does not apply to the following contracts

Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Delivery of goods to commercial customers Orderer

Sample withdrawal form

If you wish to cancel the contract, please fill out this form and send it back to us

SenioAngel
Kleppingstrasse 2
55128 Mainz
Phone 0155-60873282
email contactsenioangel.com

I hereby revoke the contract concluded by me () for the purchase of the following goods () and the provision of the following service ()

Ordered on ()received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

() Delete as applicable.

product box

Any questions?
We are here for you!

First of all, use our information area with valuable tips and further information on topics such as care level, quality of care aids, changing the order and much more.
Of course you can also send us an e-mail with your request.
We will get back to you as soon as possible.

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